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©2019 by Ashlan & Akard

Shipping Policy

 

Our Shipping Process:

We utilize multiple shipping carriers to deliver packages within the US and aboard.  

Once your payment is verified, please allow up to 2-5 business days for your order to process excluding weekends and holidays. Orders placed on Friday- Sunday will be processed starting the following business day. 

Once your order is shipped you will receive an email notification with the shipping carrier and tracking number. Please note that order processing time is not included in shipping timeframe estimates and shipping timeframes start on the first day the package is shipped out.

 

*Please ensure that you have entered in secure and correct Shipping and Billing addresses, as we are not responsible for shipping to the incorrect address if we ship to the address you provided. 'Additionally, we are not responsible for the loss or theft of any packages after they have been delivered. Please review your address to ensure accuracy before submitting your purchase.

When will I receive my order?

 

Tracking e-mails are generated the day after shipment by the end of business day. 

 

 

How long will delivery take?

 

United States

We ship with multiple carriers and delivery time typically takes between 3-7 business days.

 

International

International shipping delivery time typically takes between 8-14 business days.

All prices on our site are in US dollars and will charged to you in US dollars. We do not provide currency conversion on our site, however, your bank will convert the costs depending on the going rate at the time you place your order. All applicable custom fees, taxes, and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package.

If for any reason your item is not deliverable and is returned to our warehouse you will be issued a refund for the purchase price of the items (minus shipping fee). In the event that you request your order be reshipped, there will be a $9.95 processing fee in addition to the new shipping costs.

Please note that shipping costs cannot be refunded. 

We offer Expedited Shipping:

All expedited packages are shipped same day if order is place before Monday through Thursday by 12 pm (CST). We do not process expedited shipping over the weekend (Saturday & Sunday). Expedited shipping requests are only processed for orders with matching Billing and Shipping addresses to limit fraudulent transactions and protect our customers information.

*All orders (including expedited requests) placed on Monday - Friday after 12 pm (CST) , Saturday, or Sunday will be shipped on the following business day. 

Potential Delays:

We try our best to ensure your order will be delivered on time. However, delays are possible during our Holiday and Sale Season. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.